Passionate about learning and technology. I solve problems, improve systems, and keep things running smoothly — from enterprise M&A integrations to front-line technical support.
About Me
I'm an IT professional with nearly a decade of experience across healthcare, telecommunications, government, and financial services. My career has taken me from the high-pressure world of 911 emergency dispatch to managing complex mergers and acquisitions for a national healthcare network.
At Elara Caring, I serve as both an M&A Integration Specialist and Level 3 Support lead — coordinating technology onboarding for newly acquired entities while acting as the final escalation point for complex, cross-functional technical issues. I thrive in environments where no two days are the same.
My background in Economics from the University of North Texas gave me a rigorous analytical lens for data-driven decision making, which I apply to everything from process optimization to infrastructure planning.
Earning the rank of Eagle Scout instilled in me the values I bring to work every day: leadership, accountability, and a commitment to completing the mission — no matter how long it takes.
Experience
A career built across healthcare, telecom, government, and finance — always at the intersection of technology and people.
Serve as the technology integration lead during mergers and acquisitions, coordinating the onboarding of IT infrastructure, user accounts, ticketing systems, and communication platforms for newly acquired home health entities across multiple states. Act as the Level 3 escalation point for complex technical issues spanning networking, endpoint management, and enterprise applications — providing resolution paths that minimize operational disruption in a clinically-sensitive environment.
Led a team of technical support agents during the peak tax filing season, overseeing shift operations, workload distribution, and real-time troubleshooting of hardware, tax preparation software, and printer/peripheral issues. Maintained high service levels under time-sensitive conditions and served as the first escalation point for complex software or connectivity problems.
Operated at the highest internal escalation tier, resolving complex and unresolved issues for residential and business customers across cable, high-speed internet, and VoIP (phone) service lines. Diagnosed deep-layer network problems, coordinated with field technicians for on-site remediation, and provided detailed root-cause documentation. Reduced repeat-contact rates through systematic issue resolution and knowledge base contributions.
Provided front-line information and wayfinding services for patients, families, and visitors in a fast-paced hospital environment. Managed multi-department communications, coordinated logistics for patient admissions and discharges, and maintained calm, professional service under emotionally demanding circumstances.
Handled inbound 911 emergency calls and non-emergency communications for Smith County, TX. Dispatched law enforcement, EMS, and fire units using CAD (Computer Aided Dispatch) systems, maintained real-time situational awareness across multiple active incidents, and coordinated multi-agency radio communications under high-stress conditions.
Education
Developed a strong foundation in quantitative reasoning, statistical analysis, and econometrics — skills that directly inform my approach to IT planning, capacity analysis, and business-aligned technology decision-making. Coursework emphasized data-driven problem solving, microeconomic modeling, and policy analysis, providing a unique analytical lens that distinguishes my work as a technically-grounded IT professional.
Completed this degree while working full-time in technical support roles, demonstrating the time management, discipline, and dedication that define my professional approach.
Skills
A versatile toolkit built from real-world problem solving across multiple industries and support tiers.
Languages & Awards
Communication across cultures.
Recognition earned through commitment and character.
Contact
Whether you have an opportunity, a question, or just want to talk technology — my inbox is always open.
IT Specialist · M&A Integration · L3 Technical Support
Based in Texas, open to remote and hybrid roles.