IT professional with nearly a decade of experience across healthcare, telecommunications, government, and financial services. Specializes in M&A technology integration, multi-tier technical escalation (L1–L3), and process optimization. Proven ability to operate across organizational levels — from hands-on troubleshooting to cross-functional project coordination. Eagle Scout. Economics graduate.
Lead IT integration for mergers and acquisitions, coordinating technology onboarding for newly acquired home health entities across multiple states. Act as Level 3 escalation point for complex cross-functional technical issues spanning networking, endpoint management, and enterprise applications in a clinically-sensitive environment.
Led technical support team during peak tax season. Oversaw shift operations, workload distribution, and real-time troubleshooting of hardware, tax preparation software, and peripheral issues. Served as primary escalation point for complex issues.
Operated at the highest internal escalation tier for residential and business customers across cable, internet, and VoIP services. Diagnosed complex network issues, coordinated field technician dispatch, and contributed to knowledge base documentation to reduce repeat-contact rates.
Provided patient and visitor information services in a hospital environment. Managed multi-department communications and coordinated logistics for admissions and discharges under emotionally demanding conditions.
Handled 911 emergency and non-emergency communications. Dispatched law enforcement, EMS, and fire units via CAD systems. Maintained real-time situational awareness across concurrent active incidents under high-stress conditions.